After shipping, we will send you a tracking number via email or SMS. You can check the status on the courier’s website or in “My Orders” page.
If your order has not been shipped yet, please contact our customer service as soon as possible to make changes. Once shipped, the order cannot be modified.
You may cancel your order before it is shipped. Once shipped, it cannot be cancelled.
Normally, orders are shipped within 1–3 business days after payment. During holidays or sales events, it may take longer.
Some items may be shipped separately. Please wait patiently, and if you have any concerns, feel free to contact our customer service.
UK orders usually arrive within 2–5 business days.
If your package is lost in transit, please contact us with your order number. We will investigate with the courier and arrange a replacement or refund as appropriate.
Please contact our customer service within 14 days of receiving your item, and provide your order number and reason for return. We will guide you through the return process and provide the return address.
Items must be returned in their original condition, unworn, and with original packaging. Personalized items are non-returnable unless defective.
If you need a different size or style, please request a return first and then place a new order. For certain items, direct exchanges may be available — please check with our customer service.
If the return is due to a quality issue, we will cover the shipping cost. For returns due to personal reasons, the shipping cost will be borne by the customer.
Please contact us within 48 hours of receiving the item and provide clear photos or videos as proof. Once confirmed, we will arrange a refund or replacement.
If you receive an item with a quality issue, please contact our customer service within 14 days with your order number and photos of the issue. Once confirmed, we will arrange a refund, replacement, or repair.
Yes, we do offer repair services for minor damages. Please contact our customer service to confirm if your item can be repaired, and to check the costs and processing time.
Our jewelry comes with a 30-day warranty. If the item shows non-human damages during normal use within this period, we will replace or repair it free of charge. After the warranty period, paid repair services are available.